Will my subscription be automatically renewed?


Yes. You can cancel your subscription at "my subscriptions". Or send an email to eva@evilpenguin.eu. Please do not hesitate to tell us why you want to cancel your subscription. All feedback is welcome.




Can I choose in which language my program is subtitled?


Alas, you cannot, and we're sorry for that. Especially in older content, you may indeed find Dutch or French subtitles. May we recommend the deepl translator for subtitles you really wish to understand? We will make an special effort to provide English subtitles to all new content.




Did you know...


that some penguins mate for life? Some. Just like some humans.




Why are some videos charged at the price of €3,5 and some €4,5?


More content to enjoy, more to pay for. If a video is longer than 60 minutes, we are charging the modest price of €4,5. And let’s be honest, that is very generous of the ‘Evil’ Penguin.




For how long will the video I rent be available?


For exactly 72 hours!




Ondersteuning bij livestreams en betalingen


De livestream wilt niet laden of blijft haperen.

  1. Try a different WIFI-network.

  2. Try a different browser (Google Chrome, Mozilla Firefox, Microsoft Edge, Safari…)

  3. Make sure your browser is the latest version. How to check if it is? Here: https://www.whatismybrowser.com/ If it's not the latest version, please update your browser.

  4. Try to open the url in ‘incognito’ mode. Sometimes cache and cookies can get in the way of the loading of the video.

  5. Try a different device.

  6. Disable your anti-virus for a while. Sometimes, your anti-virus software gets in the way of the loading of the video. After disabling, refresh the page.

Would you like to re-watch immediately or did you start to watch later then the starting hour? It takes a while for our system to upload the livestream back online. We spare you all the technical details, but we assure you that the livestream will be available that same day.

Payment

  • Payment is available with creditcard (Visa, Mastercard, AMEX, Discover), Bancontact and iDeal;

  • Payment with bancontact via QR-code: make sure you scan the QR-code via your banking app or the Payconiq app, NOT with your camera or a QR-code scanning app;

  • Don’t forget to indicate you want to buy 1 ticket. Would you like to buy more than 1 ticket? Then you will have to make the payment per 1 ticket.

Tickets

  • After purchasing a ticket, you will receive a confirmation email from Universe with your invoice.

  • One hour before the livestream, you will get a second email with the link to the livestream. Did not receive anything? Take a look in your spam folder or send an email to streaming@evilpenguin.eu.

  • Did you buy a ticket after the premiere of the livestream? Then your ticket will be sent to you immediately after your purchase. This could take a couple of minutes, but don't worry: your ticket is on its way!




Troubleshooting livestreams and payments


Streaming

  1. Try a different WIFI-network.

  2. Try a different browser (Google Chrome, Mozilla Firefox, Microsoft Edge, Safari…)

  3. Make sure your browser is the latest version. How to check if it is? Here: https://www.whatismybrowser.com/ If it's not the latest version, please update your browser.

  4. Try to open the url in ‘incognito’ mode. Sometimes cache and cookies can get in the way of the loading of the video.

  5. Try a different device.

  6. Disable your anti-virus for a while. Sometimes, your anti-virus software gets in the way of the loading of the video. After disabling, refresh the page.

Would you like to re-watch immediately or did you start to watch later then the starting hour? It takes a while for our system to upload the livestream back online. We spare you all the technical details, but we assure you that the livestream will be available that same day.

Payment

  • Payment is available with creditcard (Visa, Mastercard, AMEX, Discover), Bancontact and iDeal;

  • Payment with bancontact via QR-code: make sure you scan the QR-code via your banking app or the Payconiq app, NOT with your camera or a QR-code scanning app;

  • Don’t forget to indicate you want to buy 1 ticket. Would you like to buy more than 1 ticket? Then you will have to make the payment per 1 ticket.

Tickets

  • After purchasing a ticket, you will receive a confirmation email from Universe with your invoice.

  • One hour before the livestream, you will get a second email with the link to the livestream. Did not receive anything? Take a look in your spam folder or send an email to streaming@evilpenguin.eu.

  • Did you buy a ticket after the premiere of the livestream? Then your ticket will be sent to you immediately after your purchase. This could take a couple of minutes, but don't worry: your ticket is on its way!